Company
Services

Frequently Asked Questions (27)

Answer:

Our technicians travel throughout the Bay Area. The full map of our service-area can be found here. If you're not sure whether we serve your city, feel free to call us.

Answer:

Service call means that techician comes over to your place for the diagnostics and estimate.

Answer:

It depends. If technician wasn't able to find the problem and just left, you don't have to pay

If technician didn't even open the applince, but gave you the quote, you will have to pay the service call fee. Our technicians have many years of experience and in some cases (for example, when your appliance or HVAC is making loud noice, or if there is an error code) they don't need to disassemble your appliance to determine the issue 

If you have plumbing or electricity issues (which requires different type of licence), our technician won't be able to help you and will reffer you to the plumber or electirician. This means that he found the problem, and you still will have to pay the service call fee

Answer:

Yes. For the property managers with multiple appliances we have specials. Please, call our office to discuss your options

Answer:

If you can provide a copy of the estimate from a competitor company, we will try to match the price or give you the better offer

Answer:

Our technicians carry common parts, and most of the problems could be fixed right away. However, sometimes they will need to order some parts, or get them from our part manager. This can take from several hours to several days. If we order the part, it usually take 7-10 days to get it delivered.

Answer:

No, we don’t accept any other warranty except for ours

Answer:

We can give you a quote, but we can't guarantee that you got the correct diagnosis. If you decide to do the repairs then, we would be happy to help 

If another company was wrong, we will need to redo the diagnostics, and if you refuse to do the repair, you will have to pay service call fee.

Answer:

The two-hour window that we give you is for the technician to make it to your place. We have to take into consideration unforeseen circumstances such as traffic or delay at technician’s previous appointment.

Answer:

No, we repair only major home and commercial appliances. You can find the list of the appliances that we repair on our home page.

Answer:

No, we don't have sales licence. We can't sell you a part, we can only do the repairs and installation.

Answer:

You may call any number listed on the website, or request a call back online. You may also message us on Yelp or Email us . Our operators will contact you shortly

Answer:

We offer the best prices in the Bay Area. The service call fee is $85 for the residential appliance and HVAC repair and $95 for the commercial appliance and HVAC repair, but it will be absolutely FREE if you choose to do the repairs. 

Answer:

We prefer cash, but we accept all types of payment, such as checks, credit cards or PayPal

Answer:

You may choose one of the options. No extra discount can be added after the final price.

Answer:

In some rare cases, the only way to complete the diagnostics is to replace either one or another part. In complicated modern appliances such as refrigerators, there are few parts responsible for the same operation. Our technicians will have to try replacing them one by one, if the problem is not obvious. Please, be patient, as we're trying our best to get your appliance or HVAC back to order in a shortly manner. Feel free to call us with any concerns or questions

Answer:

Service call / diagnostics will be FREE if you choose to do the repair

Otherwise, you will have to pay for the diagnostics. Coming over to you place, our technicians spend their time and gas. Technician will also spend some time while the inspection.  And as you know, "Time is money"

To save some money, you may also bring your appliance to our Fremont office* and we will check it for you for $65 fee for the residential appliance (* by appointment only)

Answer:

We're sorry that you're having so many issues with your aplliances or HVAC. We want to help you get them fixed, and would love to offer you 10% off labor

Answer:

No, you don't have to pay if you still have warranty. However, you need to be sure that you're facing the same problem or the same part got out of order. For example, your dryer wasn't heating up and our tech replaced the heating element. Few weeks later, you found your dryer blowing cold air again. Diagnostics confirmed that heating element broke again.

Yes, if you're experiencing the new problem with the same appliance, and you refuse to pay for the repair, we will charge you $85 for the residential appliance or HVAC, or $95 for the commercial. For example, your dryer wasn't heating up and our tech replaced the heating element. Few weeks later, you found your dryer blowing cold air again. Diagnostics showed that high limit thermostat got out of order.

 

Answer:

It depends on the problem. If you're facing a common problem that requires common part, our technician will be able to fix it on spot. However, in some cases, like when your refrigerator requires freon, we will need a second visit. Sometimes we need to order the part, if it is something not common, like a control board. Technician can't carry all the parts for all kind of appliances, that's why sometimes they will need a second visit.

Answer:

Our technicians are helping the customers and can’t answer the phone. We can’t perform the diagnostics over the phone, without seeing the appliance. But we would love to send someone out to check it for you.

Answer:

Sure, we can. In this case we will charge only for the labor. However, we will not give you any warranty on the part

If it turns out that you got the wrong part, we will either install our own part or will charge you for the service call, if you refuse to do the repair.

Answer:

Our technicians can provide you with the part price only during normal business hours (Mon - Fri, 9 am - 5 pm). If your appointment was later than 5 pm or during the weekend, please wait till the next business day. Feel free to call our office and we'll help you finding the order status

Answer:

It will be $85 for the first residential appliance and HVAC and $65 for each additional* 

It will be $95 for the first commercial appliance and HVAC and $65 for each additional*
* if you have many appliances and this service call fee seems to be high, you may call us for the better offer

Answer:

We give you 6 months warranty on the parts replacement. If no part has been replaced, warranty period may vary.

You may purchase 1-year extended warranty for $25.

You must keep your receipt as proof of the date of service

Answer:

No. You will need to pay for the labor and parts (if your type of installation requires parts or materials). We may give you a rough quote over the phone, or send a technitian for free estimate

Answer:

You may call any number listed on the website, or request a call back. You may also message us on Yelp or Email us  Please be prepared to provide us with your address and the time of your initial appointment.

Schedule an appointment
and choose your discount
Request a callback

See more than 700 positive reviews on Yelp, Google+ and others
See more than 700 positive reviews on Yelp, Google+ and others
Are You Intrested in What Our Customers Think About Us?
Great service and very reasonable.
My washer dispenser was stuck and I called sunny appliance repair. They sent john and David for diagnostic same day. John and David were great and honest technician and solved the issue with ease. I highly recommend them. Great service and very reasonable.
Read more
Sapna N.
Chicago, IL
Yelp.com
Overall great experience and will definitely work with you guys again!
John was very professional, answered all my questions and gave me an honest and fair evaluation of our washer drainage issue. Overall great experience and will definitely work with you guys again!
Read more
Nitin G.
San Francisco, CA
Yelp.com
Great people best experience.
My washer and dryer was not working. I called Greg he showed upon time and fixed for washer and dryer at a very good price. Great people best experience.
Read more
Kuldeep K.
Fremont, CA
Yelp.com
We are very satisfied the service.
Our washer stopped working on Sunday late morning. We called Sunny Appliance Repair and they could make the same-day appointment on the afternoon. Initially, they told us that the technician would arrive somewhere 3-5pm, but the technitian, Anthony called us later to inform the specific time he would be arriving so that we didn't have to wait around his arrival. Anthony was very kind and fixed the washer within 10 min of his arrival. We are very satisfied the service.
Read more
Reiko S.
Berkeley, CA
Yelp.com
Will call on Sunny Appliances again for any other needs.
Sergei was fantastic. My washer won't go into a spin cycle and I called Sunny appliances - they set up an appointment ASAP and Sergei identified the problem immediately and fixed it in a breeze. Will call on Sunny Appliances again for any other needs.
Read more
Sudeep M.
Newark, CA
Yelp.com
Very helpful, highly skilled and friendly!
Very helpful, highly skilled and friendly! I came here for an issue with my cooker and they fixed it very quickly. Since it didn't take time, they didn't even charge me for it. I highly recommend going here if you have an issue with kitchen appliances , washers and sorts.
Read more
Vivek R.
Santa Clara, CA
Yelp.com
FREE 6 months warranty for parts replacement
2 hour window is required for an appointment
100% satisfaction guaranteed
FREE service call with repair
FREE 6 months warranty for parts replacement
2 hour window is required for an appointment
100% satisfaction guaranteed
FREE service call with repair
Extended warranty up to one year just for $25
We work 7 days a week 7 a.m.–8 p.m.
FREE service call with repair
Extended warranty up to one year just for $25
We work 7 days a week 7 a.m.–8 p.m.
FREE service call with repair
Service Area

We offer appliance repair at competitive prices in San Francisco Bay Area, including the following counties: 

Alameda County

  • Oakland
  • Alameda
  • Albany
  • Berkeley
  • Castro Valley
  • Dublin
  • Emeryville
  • Fremont
  • Hayward
  • Livermore
  • Newark
  • Piedmont
  • Pleasanton
  • San Leandro
  • Union City
  • Surrounding area

Contra Costa Country

  • Clayton
  • Concord
  • Danville
  • El Cerrito
  • Hercules
  • Lafayette
  • Martinez
  • Moraga
  • Orinda
  • Pittsburgh
  • Pleasant Hill
  • Richmond
  • San Pablo
  • Walnut Creek
  • San Ramon
  • Surrounding area

Santa Clara County

  • Campbell
  • Cupertino
  • Gilroy
  • Los Altos
  • Los Altos Hills
  • Los Gatos
  • Milpitas
  • Monte Sereno
  • Morgan Hill
  • Mountain View
  • Palo Alto
  • Santa Clara
  • San Jose
  • Saratoga
  • Sunnyvale
  • Surrounding area

San Mateo County

  • Atherton
  • Belmont
  • Brisbane
  • Burlingame
  • Daly City
  • East Palo Alto
  • Foster City
  • Hillsborough
  • Menlo Park
  • Millbrae
  • Redwood City
  • San Bruno
  • San Carlos
  • San Mateo
  • Woodside
  • Surrounding area

San Francisco County

  • San Francisco
  • South San Francisco
Bread Oven Nu-Vu UB-5/10 - won’t heat - Repair in San Jose, CA.
23.02.2017
Bread Oven Nu-Vu UB-5/10 - won’t heat - Repair in San Jose, CA.

This customer’s Nu-Vu UB-5/10 Bread Oven stopped working. At first glance, everything seemed to be working fine, but with a more thorough check the tech noticed that the control board was not getting 208V power. He had to pull up the the whole power supply diagram before doing any further work. Once he was familiar with that, he started checking the wires and was finally able to find the disconnection and fix it. Most likely, one of the wires was simply defective.

Read more

Refrigerator TurboAir M3R47-2 - defrosting issues - Repair in San Jose, CA.
23.02.2017
Refrigerator TurboAir M3R47-2 - defrosting issues - Repair in San Jose, CA.

We got a call for commercial order from the Indian Street Cafe. They needed urgent help with their TurboAir fridge that had stopped working properly. During the diagnostic our technician noticed a big chunk of ice that has accumulated on the evaporator coil. Apparently the seal of the fridge was not airtight anymore. Replacing the door gaskets and the defrost sensor fixed the defrosting problem of TurboAir M3R47-2 fridge.

Read more

Refrigerator GE PSC25MSTASS - making weird noise when dispensing water- Repair in San Jose, CA.
23.02.2017
Refrigerator GE PSC25MSTASS - making weird noise when dispensing water- Repair in San Jose, CA.

Whenever the customer was trying to get some water from the water dispenser of his GE fridge, there was scary loud humming noise which seemed to be coming from where the water filter is connected. Our tech decided to try replacing the Refrigerator Water Filter Head Assembly Part #: WR17X11894 - and it fixed the problem. With the new water filter assembly the humming noise during water dispensing has stopped.

 

Read more

All articles (189)