The Whirlpool WFC7500VW0 washer was showing an F23 error code which is a signal to have wither the Whirlpool Washing Machine Drive Motor WPW10192987 replaced or the WHIRLPOOL AWM325 AWM326 MOTOR CARBON BRUSHES 481236248004. Since the carbon brushes cost only around $20 compared to $500 for the motor, the tech and the customer agreed to try changing the brushes first. Since they were not available for order in the USA, the tech had to place an order for the WHIRLPOOL AWM325 AWM326 MOTOR CARBON BRUSHES 481236248004 from the United Kingdom. It took a whole month for the part to get delivered. We all can imagine how difficult it must be to live without a washer for a month, and how excited the customer must have been to have her washer working again after such a long wait.
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Double oven had an issue with lower bake element. It wouldn’t heat up to a certain temperature and newer goes above 200 degrees. When our technician checked the voltage coming to an element it showed 120 instead of necessary 220-240, which leaded to a control board relay board problem. We had to order a new power board and replace it in order to made it back to normal.
A couple of weeks before the customer detected the problem with her top-loading GE washer, there were repairs done on the cold water pipe-system. Dirt and mud from the pipes clogged up the hose filter, preventing normal water flow. That’s why the washer was filling so slowly. Our tech cleaned the hoses and the washer started filling water perfectly.
The Samsung RF287AERS fridge was acting out, making noises and not keeping the food cold enough. During the diagnostic, our tech noticed that the defrost sensor was showing around 20MOhms when frozen. It was clear that the defrost sensor was defective and had to be replaced.