San Francisco Bay Area · Appliance & HVAC repair since 2011
Terms & Conditions
The rules a repair with us runs on, written the way we would say them on the phone. The short version: nothing starts until you approve the price, and the service call is free when the repair goes ahead.
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Booking
Booking a repair, and what a callback means
These terms apply to work booked with Sunny HVAC & Appliance Repair of 3521 Preta Wy, Rancho Cordova, CA 95742 — appliance repair, heating and air conditioning, for homes and for businesses, across Alameda, Contra Costa, Santa Clara, San Mateo, San Francisco and Sacramento counties.
You can book by calling (888) 622-2799 or by sending the callback form on this site. Either one is a request for a visit. It does not commit you to a repair and it does not fix a price. A dispatcher calls back to confirm the details, usually within the hour during opening hours.
You choose a 2-hour appointment window, any day of the week between 7am and 8pm. An evening or a weekend slot costs no more than a Tuesday morning. The technician calls when they are on the way.
The form asks for your name, phone number, email, city or ZIP and a description of the fault. We use those details to arrange and carry out the visit, and for nothing else — no lists, no resale. If you tick the SMS box we send appointment updates by text, and message and data rates may apply. The Privacy Policy sets out the rest.
You may also bring a small appliance in to us instead of booking a visit; ring (888) 622-2799 for the address first. We schedule a time to look at it and call you the same day with an estimate. Everything below — diagnosis, approval, payment — applies to a drop-off in the same way.
Estimates
Prices given over the phone are indicative
Describe the symptom when you book and we will usually tell you what it is likely to be and roughly what it costs, before anyone is dispatched. There is no charge for that conversation, and there is no obligation attached to it.
That figure is an indication only. It is built out of what you have told us — the brand, the model, the noise, the error code on the display — and not out of the machine itself. Nobody can price a repair without opening the unit.
Two washers with the same symptom can need a thorough clean or a new pump. Until a technician has the panel off, both are still on the table, and so are both prices. The number that binds either of us is the one quoted on site.
Price and payment
The service call, the price you approve, and payment
The technician opens and tests the appliance at your address and then quotes the exact cost of the repair. No parts are replaced and no work is charged for until you have approved that price. If you would rather not go ahead, say so — you are free to walk away.
The service call is free when the repair goes ahead. If you decide not to repair, you pay the diagnostic fee for the visit and nothing else. Ask the dispatcher what that fee is when you book, so there are no surprises at the door.
If the appliance turns out to need something the diagnosis could not see — a second failed part sitting behind the first — the technician stops, explains it and quotes again. You approve the new figure the same way, or you stop there.
Payment is due when the work is finished and the appliance has been tested. We take Visa, Mastercard, American Express, Discover and PayPal, and cash and checks as well.
An estimate on an installation is free: a technician comes out, measures the job and quotes it at no charge, and the quote places you under no obligation to book the work. On a repair, the service call is free once the repair goes ahead; decline it and the diagnostic fee for the visit is all you pay.
Parts and warranty
Parts, the repair and the warranty
Our vans carry an extensive range of parts, so most repairs finish on that first visit. When a part has to be ordered, the technician tells you at the time of the quote and arranges a second visit to fit it.
The technician diagnoses the unit on site and quotes the exact cost before any work starts. You approve that price or you walk away — nothing is ordered and nothing is opened up until you say so, and what you approved is what you pay. Decline the repair and you pay the diagnostic fee and nothing else.
Payment falls due when the work is finished, and you get an invoice listing the parts fitted and the labor charged. Keep it: it is the record of what was done to the appliance and what it cost.
The warranty on the work
Every repair is warranted in writing on the invoice you sign: six months on parts and labor. If no parts had to be replaced the period may vary, and the technician tells you which applies before the work starts. A further six months costs $25 extra if you want it, and the manufacturer’s own warranty on a part depends on the brand and can be confirmed at the time of the repair.
The warranty covers the parts we fitted and the labor to fit them. It does not cover misuse of the appliance, clogs and blockages, or a fault in a part we did not replace or touch. If the same fault comes back inside the term, the return visit is free. If something we repaired stops behaving inside its term, call (888) 622-2799 and we come back to it. Nothing on this page takes away rights you have under California law.
Access and changes
Access to the property, cancellations and rescheduling
Someone needs to be at the address for the whole of the 2-hour window, and to be there while the technician works. The technician calls when on the way, so the wait is a window and not a day.
Please give us clear access to the appliance:
- room to pull the unit out, and the cabinet or closet cleared;
- water, gas and power on where the test needs them;
- pets kept out of the room while tools are on the floor;
- somewhere to park within reach of the van.
If the appliance is boxed in by cabinetry, stacked, or fixed in place, tell the dispatcher when you book — it decides which tools go on the van. If nobody is at the address when the technician arrives, or the unit cannot be reached, the visit cannot go ahead and the appointment has to be rebooked.
Plans change. Call (888) 622-2799 as early as you can and we will move the slot or cancel it. We hold ourselves to the same: if a job overruns or a van cannot get to you, we call and offer the next window that suits you rather than leaving you waiting.
Liability
What we are responsible for
Our technicians are licensed and insured. If we damage something while working in your home or your premises, tell the technician at the time and call (888) 622-2799 so it is on record while the job is fresh — that is what the insurance is there for.
What we cannot take on is loss the repair itself did not cause:
- food spoiled before we were called, or while a part is on order;
- a fault that already existed elsewhere in the appliance, or in the plumbing, wiring, gas line or ducting it is connected to;
- an appliance that is beyond economic repair — we will tell you honestly when replacing beats repairing, but we cannot make an old machine new;
- lost time or lost trade, for a household or a business.
Where a repair goes wrong, the first answer is to come back out and put it right. Our liability for any one job is limited to what you paid us for that job. Nothing on this page takes away rights you have under California law.
If any part of these terms turns out to be unenforceable, the rest still stands. We update this page when the way we work changes, and the version published here is the one that applies to a job booked today. Questions about any of it: call (888) 622-2799 or email [email protected].
Broken today? There's still a slot today.
Seven days a week, 7am to 8pm, across six Bay Area counties. Free service call with the repair, and the exact price before anyone picks up a screwdriver.