When our technician came out for diagnostic, the 3 year old Samsung RF263BEAESR refrigerator was at 0F on the freezer side, and 48F on the fresh food side. The self-diagnose setting showed errors 22 and 25, which are indicators for issues with evaporator fan motor and defrost problems. The fan in the fresh food side was not working. The tech also noticed pieces of ice on the vent openings of the evaporator coil. When he removed the top from the fresh food side evaporator coil, he saw ice and snow which were blocking the air from the evaporator fan motor. After he defrosted this mess, he found the real cause of the issues with this fridge - a defective thermal sensor, which instead of the usual 10kOhms was showing around 70-80kOhms of resistance. The repair of the Samsung RF263BEAESR refrigerator was complete when the tech replaced the thermal sensor - the temperature in the fresh food section of the fridge started going down back to normal.
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Double oven had an issue with lower bake element. It wouldn’t heat up to a certain temperature and newer goes above 200 degrees. When our technician checked the voltage coming to an element it showed 120 instead of necessary 220-240, which leaded to a control board relay board problem. We had to order a new power board and replace it in order to made it back to normal.
A couple of weeks before the customer detected the problem with her top-loading GE washer, there were repairs done on the cold water pipe-system. Dirt and mud from the pipes clogged up the hose filter, preventing normal water flow. That’s why the washer was filling so slowly. Our tech cleaned the hoses and the washer started filling water perfectly.
The Samsung RF287AERS fridge was acting out, making noises and not keeping the food cold enough. During the diagnostic, our tech noticed that the defrost sensor was showing around 20MOhms when frozen. It was clear that the defrost sensor was defective and had to be replaced.