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Refrigerator Whirlpool WRF560SEYM00 - not defrosting - Whirlpool Refrigerator Repair in Santa Clara, CA.

31.10.2016


Now this is a story of one of our tech’s recalls. Our records say that he replaced the main control board WPW10336511and it seemed like the fridge started working with no issues. But the customer called us again around three weeks later complaining that the same issue has started again. The tech who took care of this order was confused,  to say the least. He went back to run a full diagnostic all over again. The heating element was working perfectly. But the thermistor WPW10383615 was acting weird. At around room temperature it should be showing 5kOhms, and 22.7kOhms when freezing. But when our tech froze the thermistor with SuperFreeze Liquid, the resistance started going up to 160kOhm and then suddenly drop all the way down to 2kOhms. The tech ran this test on the thermistor WPW10383615 a couple more times, with exactly the same results every single time. When he came back with a new thermistor WPW10383615, he decided to double check his diagnostic and ran the test again, both on the new thermistor and the old one. The new thermistor was behaving ideally, showing 5kOhms at room temperature and 22.7kOhms when frozen. The old one was still showing defective behavior, while it was showing the correct resistance at room temperature at around 5kOhms, when frozen, the resistance was going up very slowly but would not be reaching the proper value of 22.7kOhms. That’s why the compressor was frosting the evaporator coil. Once the old thermistor WPW10383615 was replaced, the Whirlpool WRF560SEYM00 refrigerator started working properly again. Sometimes a resolution to the problem is not as evident as it seems to be initially.

 

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Very helpful, highly skilled and friendly!
Very helpful, highly skilled and friendly! I came here for an issue with my cooker and they fixed it very quickly. Since it didn't take time, they didn't even charge me for it. I highly recommend going here if you have an issue with kitchen appliances , washers and sorts.
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Santa Clara, CA
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Will call on Sunny Appliances again for any other needs.
Sergei was fantastic. My washer won't go into a spin cycle and I called Sunny appliances - they set up an appointment ASAP and Sergei identified the problem immediately and fixed it in a breeze. Will call on Sunny Appliances again for any other needs.
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Newark, CA
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Our washer stopped working on Sunday late morning. We called Sunny Appliance Repair and they could make the same-day appointment on the afternoon. Initially, they told us that the technician would arrive somewhere 3-5pm, but the technitian, Anthony called us later to inform the specific time he would be arriving so that we didn't have to wait around his arrival. Anthony was very kind and fixed the washer within 10 min of his arrival. We are very satisfied the service.
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Berkeley, CA
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My washer and dryer was not working. I called Greg he showed upon time and fixed for washer and dryer at a very good price. Great people best experience.
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Fremont, CA
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Overall great experience and will definitely work with you guys again!
John was very professional, answered all my questions and gave me an honest and fair evaluation of our washer drainage issue. Overall great experience and will definitely work with you guys again!
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San Francisco, CA
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My washer dispenser was stuck and I called sunny appliance repair. They sent john and David for diagnostic same day. John and David were great and honest technician and solved the issue with ease. I highly recommend them. Great service and very reasonable.
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Chicago, IL
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