Now this is a story of one of our tech’s recalls. Our records say that he replaced the main control board WPW10336511and it seemed like the fridge started working with no issues. But the customer called us again around three weeks later complaining that the same issue has started again. The tech who took care of this order was confused, to say the least. He went back to run a full diagnostic all over again. The heating element was working perfectly. But the thermistor WPW10383615 was acting weird. At around room temperature it should be showing 5kOhms, and 22.7kOhms when freezing. But when our tech froze the thermistor with SuperFreeze Liquid, the resistance started going up to 160kOhm and then suddenly drop all the way down to 2kOhms. The tech ran this test on the thermistor WPW10383615 a couple more times, with exactly the same results every single time. When he came back with a new thermistor WPW10383615, he decided to double check his diagnostic and ran the test again, both on the new thermistor and the old one. The new thermistor was behaving ideally, showing 5kOhms at room temperature and 22.7kOhms when frozen. The old one was still showing defective behavior, while it was showing the correct resistance at room temperature at around 5kOhms, when frozen, the resistance was going up very slowly but would not be reaching the proper value of 22.7kOhms. That’s why the compressor was frosting the evaporator coil. Once the old thermistor WPW10383615 was replaced, the Whirlpool WRF560SEYM00 refrigerator started working properly again. Sometimes a resolution to the problem is not as evident as it seems to be initially.
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Contra Costa Country
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Double oven had an issue with lower bake element. It wouldn’t heat up to a certain temperature and newer goes above 200 degrees. When our technician checked the voltage coming to an element it showed 120 instead of necessary 220-240, which leaded to a control board relay board problem. We had to order a new power board and replace it in order to made it back to normal.
A couple of weeks before the customer detected the problem with her top-loading GE washer, there were repairs done on the cold water pipe-system. Dirt and mud from the pipes clogged up the hose filter, preventing normal water flow. That’s why the washer was filling so slowly. Our tech cleaned the hoses and the washer started filling water perfectly.
The Samsung RF287AERS fridge was acting out, making noises and not keeping the food cold enough. During the diagnostic, our tech noticed that the defrost sensor was showing around 20MOhms when frozen. It was clear that the defrost sensor was defective and had to be replaced.