In the same week, our technician got two different calls for the same model of the fridge with the same exact issue - the freezer was not defrosting. In case of the first fridge, its evaporator coil was completely covered with ice and replacing the Whirlpool Refrigerator Control Board WPW10336511 fixed the issue. In case with the second fridge, however, the reason for freezer not being able to defrost was quite trivial - the customers left the fridge door open a few times - so the freezer was defrosting but the top part of the evaporator coil would freeze and the air was not able to circulate because the fan motor would get covered with ice. Once our technician defrosted the evaporator coil, the Whirlpool WRF560SEYM00 refrigerator started working perfectly again.
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This customer’s Nu-Vu UB-5/10 Bread Oven stopped working. At first glance, everything seemed to be working fine, but with a more thorough check the tech noticed that the control board was not getting 208V power. He had to pull up the the whole power supply diagram before doing any further work. Once he was familiar with that, he started checking the wires and was finally able to find the disconnection and fix it. Most likely, one of the wires was simply defective.
We got a call for commercial order from the Indian Street Cafe. They needed urgent help with their TurboAir fridge that had stopped working properly. During the diagnostic our technician noticed a big chunk of ice that has accumulated on the evaporator coil. Apparently the seal of the fridge was not airtight anymore. Replacing the door gaskets and the defrost sensor fixed the defrosting problem of TurboAir M3R47-2 fridge.
Whenever the customer was trying to get some water from the water dispenser of his GE fridge, there was scary loud humming noise which seemed to be coming from where the water filter is connected. Our tech decided to try replacing the Refrigerator Water Filter Head Assembly Part #: WR17X11894 - and it fixed the problem. With the new water filter assembly the humming noise during water dispensing has stopped.