In the same week, our technician got two different calls for the same model of the fridge with the same exact issue - the freezer was not defrosting. In case of the first fridge, its evaporator coil was completely covered with ice and replacing the Whirlpool Refrigerator Control Board WPW10336511 fixed the issue. In case with the second fridge, however, the reason for freezer not being able to defrost was quite trivial - the customers left the fridge door open a few times - so the freezer was defrosting but the top part of the evaporator coil would freeze and the air was not able to circulate because the fan motor would get covered with ice. Once our technician defrosted the evaporator coil, the Whirlpool WRF560SEYM00 refrigerator started working perfectly again.
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Double oven had an issue with lower bake element. It wouldn’t heat up to a certain temperature and newer goes above 200 degrees. When our technician checked the voltage coming to an element it showed 120 instead of necessary 220-240, which leaded to a control board relay board problem. We had to order a new power board and replace it in order to made it back to normal.
A couple of weeks before the customer detected the problem with her top-loading GE washer, there were repairs done on the cold water pipe-system. Dirt and mud from the pipes clogged up the hose filter, preventing normal water flow. That’s why the washer was filling so slowly. Our tech cleaned the hoses and the washer started filling water perfectly.
The Samsung RF287AERS fridge was acting out, making noises and not keeping the food cold enough. During the diagnostic, our tech noticed that the defrost sensor was showing around 20MOhms when frozen. It was clear that the defrost sensor was defective and had to be replaced.