Another customer’s refrigerator stopped cooling completely. The tech assigned to this order had dealt with the same issue before so he was quickly able to figure out that it was caused by defective control board WPW10312695. In two days, the tech returned with the WPW10312695 control board and installed it. But the fridge wouldn’t work without entering a code which was located inside the fridge next to the model number. Our tech tried entering the code following instructions from http://www.applianceblog.com/mainforums/attachment.php?attachmentid=22332&d=1431789481 but it still wasn’t working, the control board WPW10312695 did not want to reprogram. So our technician disconnected the front panel and all the wiring and then connected everything back. Only after that the control panel buttons started responding and he was able to enter the code. The fridge finally started working but our tech was pretty upset about the logic of KitchenAid by which they require a code to activate the KFIS20XVMS8 refrigerator
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Double oven had an issue with lower bake element. It wouldn’t heat up to a certain temperature and newer goes above 200 degrees. When our technician checked the voltage coming to an element it showed 120 instead of necessary 220-240, which leaded to a control board relay board problem. We had to order a new power board and replace it in order to made it back to normal.
A couple of weeks before the customer detected the problem with her top-loading GE washer, there were repairs done on the cold water pipe-system. Dirt and mud from the pipes clogged up the hose filter, preventing normal water flow. That’s why the washer was filling so slowly. Our tech cleaned the hoses and the washer started filling water perfectly.
The Samsung RF287AERS fridge was acting out, making noises and not keeping the food cold enough. During the diagnostic, our tech noticed that the defrost sensor was showing around 20MOhms when frozen. It was clear that the defrost sensor was defective and had to be replaced.