Another customer’s refrigerator stopped cooling completely. The tech assigned to this order had dealt with the same issue before so he was quickly able to figure out that it was caused by defective control board WPW10312695. In two days, the tech returned with the WPW10312695 control board and installed it. But the fridge wouldn’t work without entering a code which was located inside the fridge next to the model number. Our tech tried entering the code following instructions from http://www.applianceblog.com/mainforums/attachment.php?attachmentid=22332&d=1431789481 but it still wasn’t working, the control board WPW10312695 did not want to reprogram. So our technician disconnected the front panel and all the wiring and then connected everything back. Only after that the control panel buttons started responding and he was able to enter the code. The fridge finally started working but our tech was pretty upset about the logic of KitchenAid by which they require a code to activate the KFIS20XVMS8 refrigerator
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This customer’s Nu-Vu UB-5/10 Bread Oven stopped working. At first glance, everything seemed to be working fine, but with a more thorough check the tech noticed that the control board was not getting 208V power. He had to pull up the the whole power supply diagram before doing any further work. Once he was familiar with that, he started checking the wires and was finally able to find the disconnection and fix it. Most likely, one of the wires was simply defective.
We got a call for commercial order from the Indian Street Cafe. They needed urgent help with their TurboAir fridge that had stopped working properly. During the diagnostic our technician noticed a big chunk of ice that has accumulated on the evaporator coil. Apparently the seal of the fridge was not airtight anymore. Replacing the door gaskets and the defrost sensor fixed the defrosting problem of TurboAir M3R47-2 fridge.
Whenever the customer was trying to get some water from the water dispenser of his GE fridge, there was scary loud humming noise which seemed to be coming from where the water filter is connected. Our tech decided to try replacing the Refrigerator Water Filter Head Assembly Part #: WR17X11894 - and it fixed the problem. With the new water filter assembly the humming noise during water dispensing has stopped.